Assistant Manager

Responsibilities

• To brief dealers and their sales staff complete product details of each vertical, our USPs, competition benchmarking & value to the customers.
• To get CBS sales training done of the dealers sales staff educating them on selling arguments for each product vertical.
• To train dealers and their sales staff to offer complete bathing solutions & not sell individual products by bringing their focus on promotion of concept selling rather than doing product selling.
• To ensure Maximum display at dealers showrooms in the given space through JDS.
• To ensure suitable branding and maintain Brand Hygiene at all costs.
• To set example by personally handling customers at the dealer's counter to demonstrate how the product knowledge and selling arguments are to be used to sell products as company price.
• To ensure price discipline at all dealers counters.
• To maintain data in company given software of each customer handled by you at the dealers' counter and to follow up till maturity / conversion to sales.
• To take other important customers leads from the dealers who visited for follow up at dealers counters.
• To follow up with trade customers who patronize respective dealer counters and educate them on CBS, products details of each vertical, our USPs, competition benchmarking.
• To convince these trade customers and generate customers leads from them.
• To conduct monthly plumber meets attached to dealers counter.
• To organize plumbers trainings through customer care on CBS installation.
• To take information from plumbers about details of sites they are working on, etc.
• To handle customers leads generated from dealers / trade customers / plumbers and follow up till maturity / conversion to sales.
• To coordinate with Customer Care & ensure plumber trainings at respective dealer counters are done.
• To ensure the desired number of plumbers attend the trainings at dealers' counter.
• To introduce & educate the dealers & their sales staff about the new products modification done by the company.
• To educate dealers (& their sales staff) on benefits of using dealer portal for problem redressal & access to latest information.
• To support dealers & resolve their issues related to supplies, sales, policies, Customer Care & other issues.
• To educate dealers on the benefits of issuing warranty certificates for all customers.
• To ensure dealers issue warranty certificate to every customer.
• To educate dealers on OC support available to them & to set target for each dealer to send customers to OC.
• Candidate should have minimum 4-8 Years of Work experience in Retail Sales , preferably same Industry.