Job
Description
Who we arePlaksha is a 21st-century university focused on solving global challenges through transformative technology education. A unique collective philanthropy effort, our initiative is driven by a dedicated team committed to advancing technology education in India. What can Plaksha offer you? · A mission-driven workplace with opportunities to collaborate with leading minds in academia and industry.· A transparent work culture embodying our values C.R.E.A.T.E. (Curious, Rigorous, Enterprising, Authentic, Thankful, Exemplary), fostering personal growth.· An inclusive environment that values diverse talent, promotes innovation, and supports the development of individuals from underrepresented groups. Role: Assistant Manager, IT Business Analyst Location - Mohali Job Description· Plan and implement future-ready, efficient enterprise systems to support the vision of Plaksha.· Understand and document technology requirements from a business perspective and translate those into system requirements.· Manage end user expectations and requirements.· Work with all areas of the University to ensure a pipeline of improvements to the systems.· Accurate configuration of all modules of the systems, which will be used by all staff and students at the University.· Provide support to end users and process owners for modules that are already live.· Manage vendor escalated tickets.· Proactively identify problems in operations, analyze options and implement solutions.· Configure reports for different areas of Plaksha and creation of help documentation to support uptake.Experience and Education· Bachelors or Diploma or relevant degree in computers · 3 to 5 years relevant experience as an IT Business Analyst, Previous experience working in the Education domain is a plus.· Previous experience escalating level 2 issues to the vendor and following up through till closure.Skills· Strong communication skills, written and verbal.· Strong understanding of Asana, Asure Devops, MS Word / Excel / PowerPoint, Basic to intermediate SQL, APIs & Integration Knowledge· Familiarity with RDBMS like MySQL, PostgreSQL, Oracle, or MS SQL Server,· Agile Methodologies, UAT cycle, High-level understanding of frontend/backend, databases, cloud (like AWS/Azure), and DevOps concepts (CI/CD pipelines)
