Assistant Manager-Isaac Centre for Public Policy (ICPP)

About the Isaac Centre for Public Policy (ICPP):

The Isaac Centre for Public Policy (ICPP) at Ashoka University is an initiative to build India’s leading public policy center—recognized for generating ideas and research on Indian public policy. ICPP aims for excellence in three key areas:

• Academic Programs & Executive Education
• Policy Research, Including Policy Case Studies and Briefs
• Public Policy Events

Through these intertwined efforts, ICPP strives to strengthen the development and practice of public policy in India.

Role and Responsibilities:

Assistant Manager

Front Desk & Reception Management

• Greet and assist visitors, maintaining a welcoming, professional reception area.
• Manage incoming phone calls, transfer calls, and record messages.
• Coordinate meeting schedules and guide visitors to designated meeting rooms.

Administrative Support

• Coordinate incoming and outgoing mail, courier services, and deliveries.
• Keep track of office inventory and ensure timely procurement of supplies.
• Maintain documentation and filing systems for records and correspondence.

Office Operations Coordination

• Oversee the daily operations of the centre, ensuring smooth and efficient functioning.
• Collaborate with facilities and vendors to address routine maintenance needs.
• Monitor inventory, supplies, and equipment, coordinating with vendors as needed
• Liaise with vendors, suppliers, and service providers for resource management and procurement.
• Monitor office equipment (photocopiers, etc.) to ensure functionality.
• Manage operational logistics including facility upkeep, IT, housekeeping, and security.
• Report operational issues promptly and propose solutions or improvements.

Human Resources Assistance

• Support basic HR tasks, such as coordinations.
• Manage budgets, financial reports, and cost control strategies.
• Help maintain attendance records and coordinate employee documentation when required.
• Prepare periodic reports on centre performance, staff productivity, and customer feedback.
• Recruit, train, and supervise staff, ensuring continuous development and performance management.

Visitor & Event Coordination

• Provide logistical support for ICPP-hosted meetings, workshops, or events.
• Ensure the reception area reflects ICPP’s professional image during events and external engagements.

Office Security and Timing

• Manage office opening and closing timings of the office and that the premises are secure at all times.
• Monitor and maintain the overall safety and security of the office.
• Coordinate with security personnel to monitor and maintain the overall safety and security of the office.

Continuous Improvement

• Monitor and improve operational systems, processes, and best practices.
• Ensure the facility is clean, well-maintained, and compliant with health and safety regulations.
• Maintain compliance with academic, administrative, and safety standards as per institutional policies and regulatory bodies.

Qualifications:

• Bachelor's degree in Business Administration, or related field (Master’s preferred).
• 4-6 years of experience in operations or administrative roles, preferably in an educational setup.
• Ability to work in a dynamic, student-focused environment.

Skills Required:

• Communication:

  Excellent verbal and written communication skills, with the ability to interact confidently and courteously.

• Organizational Skills:

  Strong attention to detail, adept at managing multiple tasks, and maintaining accurate records.

• Problem-Solving:

  Proactive approach to identifying and resolving reception or administrative challenges.

• Interpersonal Skills:

  Professional and friendly demeanor to handle diverse visitors and stakeholders.

• Time Management:

  Ability to prioritize tasks effectively to meet deadlines.

• Multitasking:

  Comfortable juggling day-to-day reception duties with other administrative responsibilities.

• Computer Literacy:

  Proficiency in MS Office .

• Knowledge of Policies & Procedures:

  Understanding of standard office protocols and compliance practices.