Posted:4 days ago|
Platform:
On-site
Full Time
We%27re looking for someone with extensive knowledge and understanding of entire Invoice to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player and should have led a team successfully.
Responsibilities
.Effectively engage with customers to understand and address customer pain points
.Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
.Align to customer goals and deliver on commitments consistently
.Foresee risks, be proactive and predictive while developing mitigation plans
.Build impactful customer relationships improve Net Promoter Score. maintain existing book of business, and drive revenue growth
Minimum qualifications
.Excellent operating skills- People management, Client management and managing basic hygiene operations
.Sound knowledge of various digital technologies in the market
.Ability to prioritize and manage effectively across many competing and concurrent tasks
.Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
.Ability to work with all levels of the organization
.The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
.Leverage lean six sigma framework to drive continuous performance improvement
.Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
.Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Genpact
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