Assistant Manager - International Voice Process – Bangalore - GO%2FJC%2F137%2F2025

Job Description

Job Description Search Keywords: Team Management, Customer support, Communication Skills, Inbound voice, Stake holder management, performance management, attrition management Job Description The Assistant Manager is responsible for leading a team in an international voice process, ensuring smooth operations, maintaining customer satisfaction, and driving performance improvements Key Responsibilities Team Leadership: Manage and mentor Team Leads and ensure smooth operations. Inbound Voice Support: Oversee customer interactions and ensure high-quality service delivery. Performance Management: Monitor KPIs, SLAs, and drive process improvements. Escalation Handling: Address complex customer issues and ensure timely resolution. Training & Development: Conduct coaching sessions to enhance team performance. Client Coordination: Work closely with international clients to maintain service standards. Process Optimization: Identify areas for improvement and implement best practices. Required Skills Strong Communication & Leadership Problem-Solving & Decision-Making CRM & Call Center Tools Proficiency Time Management & Multitasking Cultural Sensitivity & Customer Focus Skills Required RoleAssistant Manager - International Voice Process – Bangalore Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service, IT-Telecom and ISP Required Education Bachelors degree Employment TypeFull Time, Permanent Key Skills ATTRITION MANAGEMENT LEADERSHIP &TEAM MANAGEMENT PERFORMANCE MANAGEMENT STAKE HOLDER MANAGEMENT Other Information Job CodeGO/JC/137/2025 Recruiter Name Show more Show less