Assistant Manager - Housekeeping

Taking floor rounds and maintaing the cleaning and floor hygine

Daily Morning MOD - Taking rounds for upkeep of mall in terms of cleaning and maintenance , to ensure the mall is ready before 11 Am .

Daily Brifing of HK and Parking to motivate the staff for the better work enviroment.

Highlighting the maintenance related points to Engineering team for recor in Complaint management system and follow ups to get it done

Cordination between Mall management and retailers for ther complain and feedbacks.

Taking Monthly tranings for HK & Parking team .

Receive & log calls/complaints/requests/suggestion from clients/customers/tenants/Inhouse team etc

Forwarding on reactive calls to shift engineers/concern team members and issue job cards if any

Answering queries from the tenants/ guest / Visitors

Daily operations of the Help Desk function including delivery, problem escalation/resolution

Collection of daily sales / TD figures from Retailers and maintain the record of the same

Preparing the monthly Operations MMR and submitting to Operations Manager

Feedback from Customers, guests feedback form to be filled in a day and submission to Marketing Manager

Assisting Marketing team for events, SOH and promotional activities cordination and calling customers for mall events informations.

Responsible for Collecting and maintaining the record of KYC details of all the stores.

Equipped with available offers of various stores to inform tenants and submitting to Marketing Manager

Maintaining the records and process of issuing Prams, wheelchairs, etc.

Responsible for Mall landscape area upkeep. Monitoring daily landscape work, taking daily rounds and resolving the issues related to landscape.

Plan and execute manpower scheduling.

Recruit, train and supervise staff for the improvement of the staff.

To check on the operations of the retailers & kiosk in daily round via personal visits & ensure they operate according to Mall SOP Taking care of retailers complains/ feedbacks.

Coordination between Mall management and Kiosk clients for day to day operations for clearing the outstanding