Assistant Manager Events

As an Assistant Manager of Events at Le Mridien Mahabaleshwar Resort & Spa, you will be responsible for leading the banquet staff and actively participating in the execution of events to ensure they meet the required standards. Your role will involve developing and directing the team to deliver consistent and high-quality service, communicating performance expectations, and providing training to staff on processes. You will also oversee the management of financial and administrative duties to ensure smooth operations. Your core work activities will include managing departmental operations and inventories, conducting monthly meetings with banquet captains and employees, maintaining sanitation levels, enforcing standards and procedures, ordering department supplies, controlling liquor costs, scheduling banquet service staff, and maximizing customer satisfaction. You will also be expected to attend meetings, lead shifts, enhance your knowledge of food and wine pairings, and ensure exceptional customer service by interacting with guests, handling complaints, and empowering employees to deliver excellent service. In terms of human resources activities, you will be involved in interviewing and hiring banquet captains and employees, conducting orientation programs for new hires, providing feedback to employees on their service behaviors, reviewing guest satisfaction results, participating in corrective action plans, and ensuring staff are trained in safety procedures. At Le Mridien, we value diversity and inclusivity in our workforce, fostering a people-first culture that embraces non-discrimination on any protected basis. If you are a curious and creative individual who appreciates connecting with guests and creating memorable experiences, we invite you to explore career opportunities with Le Mridien and become part of our team that is dedicated to providing authentic, chic, and memorable service experiences to our guests. Join us in celebrating the spirit of glamorous travel and savouring the good life, and be a part of a global team where you can do your best work and become the best version of yourself.,