Seamless Business Transactions
- Execute tasks as assigned by the DH/BT team during transition and ensure tracking and closure of all activities as per the agreed timelines for assisting DH in successful transition
- Identify process gaps during transition and provide inputs to DH
Process Transformation / Standardization
- Identify process gaps, scope for automation, process improvements to be done on a periodic basis and provide inputs to DH. Assess compliance requirements for the processes proposed by domain lead for standardisation and provide necessary inputs to DH
- Ensure effective implementation of automation projects in the respective processes, in liaison with various teams and provide regular updates to DH / Domain Lead
- Ensure UAT testing is done by team members for any process change / system change and report updates to DH / Domain Lead
- Ensure all communication to all team members for any process change / system change is done on time with all relevant information for the assigned unit/region
- Ensure that the team is trained on process improvements/ alterations, in co-ordination with Technical Trainer
- Resolve queries from team members / stakeholders which are related to processes followed
Quality & Service Delivery Excellence
- Ensure all SLA and TAT for the assigned regions /units are met with frequent reviews and suitable action plan implementation.
- Ensure the productivity targets set for team members are met and in case of any inconsistencies, check for reasons and ensure the same are adhered to. Review the allocation among team members and ensure proper utilisation
- Front end all escalations and ensure they are properly managed and controls are in place to mitigate the same for the assigned units / regions
- Review the fund planning done by PE, run report daily to remove any blocks, authorise all payments including test payments in system, process payments as inputter for specific payments and ensure any urgent payment requested from stakeholders are processed.
- Review the GR-IR and check for GR's more than a month and check for invoice submission , Review advances and check for accounting of advance adjustments, review the open debits and check if the same need to be recovered, conduct creditors review and check on accounts payable on a monthly basis with the units / region spocs
- Review and consolidate all non booked invoices on a monthly basis and forward to R2R team for creating a provision in the system and ensure clearing of provision entry is passed by AE at the year end
- Ensure the gaps identified in the BRS done by R2R team are accounted in system on a monthly basis
- Respond to helpdesk team on queries received at their end with respect to vendors for any invoice payment / queries
Review & Approval of cases for bill processing & payments
- Validate the accounting entries posted by account executive to check accuracy and verify if all necessary supporting's and relevant approvals are available for processing of invoices as per SOP defined. Review the MIGO updation done by AE for certain specified bill category as per SOP. Validate all compliances are accounted accurately while booking invoices
- Rectify minor errors like invoice number & invoice date observed while validating the entries and in case of any other errors revert back the case to AE for rectification
- Ratify whether all advance adjustments or penalty have been accounted by the AE while booking invoices
- Ensure all invoices that are not booked through case manager are sent to R2R team for creating provisioning in the system. Review accuracy for clearing of provision in the system is done by AE at the year end
- Approve all cases in case manager post ratification of all entries and supporting documents as per agreed SLA and defined SOP
- Provide TAT report to Unit/ RO teams regularly or any other adhoc reports requested from time to time
Continuous Capability Improvement (Process, People and Technology)
- Perform root cause analysis under the guidance of DH. Propose corrective and preventive action taken to minimise negative outliers / target misses to the DH
- Ensure effective implementation of improvement projects, including automations, simplifications and enhanced controls for the assigned units/ regions
- Ensure employee participation in the periodic trainings conducted by Technical Trainers for improving people capability
- Ensure all pilots for any process improvements and /or technology enhancements are effectively implemented under the guidance of DH for assigned units/regions
Risk Management & Governance
- Ensure effective implementation of controls for the assigned units/regions related to bill processing in Case manager/SAP
- Review team members are following the process that is signed off at Tower Head level across all units / locations assigned
- Validate the statutory compliances like GST , TDS , TCS etc are accounted correctly and payments are done as per due date to avoid non compliances. Post confirmation for GST release ensure the same is released
- Ensure MSME payments are done on time to avoid non compliances. Monthly review the file received on MSME payments by R2R team and provide reasons for late payments if any
- Support audit requirements by providing all necessary documentation and data
People Management
Strategic Workforce Planning
- Provide inputs on workforce requirements to DH keeping in mind the estimated workload for the assigned units / regions
Staffing & Retention
- Provide all information to DH on open position requirements on time
- Ensure smooth onboarding process for all team members for the assigned units/ regions
- Ensure early warning signals are identified on time and action plan is developed and implemented for controlling attrition levels for the assigned unit/regions
Learning and Development
- Provide inputs for creation of L&D plan to DH for building people capabilities
- Provide functional expertise and mentoring to teams members and make necessary arrangements to release employees for attending training programs
Performance & Rewards
- Set performance expectations, review team performance and provide constructive feedback on a periodic basis as per the defined practices defined of the tower for assigned unit/zone
- Ensure appropriate action is taken against non performance cases and all PIP cases are handled managed well for all assigned cases
Organisational Culture & Employee Engagement
- Encourage participation of team in various employee engagement initiatives
- Encourage employee participation for sharing their views in surveys, polls, townhalls, etc. Through various initiatives taken by HR. Analyse the inputs shared by employees and propose action plan for driving improvements for the assigned units/regions
- Implement the action plans and strive for continuous improvement in employee engagement levels of the team members.
Stakeholder Management
- Maintain close working relationships with key stakeholders like Regional Head/ Section Head and attend governance meetings for the assigned units/regions and attend those meetings to gather feedback, understand issues etc
- Ensure all actionable from the monthly governance meeting are tracked and closed
- Understand the feedback received from the customer survey conducted and provide inputs to the DH for preparing action plan
- Implement and track the action plan for closure for addressing the feedback received during the survey for assigned units / regions so as to aid in improving the score
- Act as a SPOC from UKSC end for particular location and ensure all queries are resolved which are coming from stakeholders by connecting with the concerned spocs at UKSC
Value Creation and Business Impact
- Assist DH in implementation of initiatives identified for improving working capital, cost reduction etc for the tower
UKSC Finance & Accounts
- Ensure adherence to F&A policies and timelines set by the F&A team in submission of required requests/documents
- Support timely and successful F&A audits (Statutory Audits, Tax Audits, Cost Audits, Internal Audits) at UKSC by ensuring required documents/evidences are submitted by the assigned process teams
Role & responsibilities
Preferred candidate profile
