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Assistant Manager - Data Analyst

7 years

0 Lacs

Noida, Uttar Pradesh, India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

data salesforce power mysql analyze reports marketing service statistics automation checks analysis technology crm sql excel tableau communication teamwork support

Work Mode

On-site

Job Type

Full Time

Job Description

Company: Global Banking Organization Key Skills: Salesforce, Power BI, Data Analyst, Power Apps, MySQL Roles & Responsibilities: Analyze Salesforce data to find trends and insights. Create dashboards and reports to track performance. Work with IT, marketing, and customer service teams to improve customer experience using data. Find root causes of service issues and suggest improvements. Use data mining and statistics to enhance processes and automation. Ensure data accuracy through regular checks. Train contact center staff on Salesforce tools and data usage. Stay updated on Salesforce and data analysis trends. Expirence Requirments: Contact center experience as a Data Analyst is preferred. 7+ years in technology-related projects. Skills: Strong Salesforce CRM knowledge. Proficient in SQL, Excel, Tableau, Power BI or Power Apps. Strong analytical and problem-solving skills. Good communication and teamwork skills. Detail-oriented and quality-focused. Experience in customer service and contact center tools. Other: Comfortable working in US Shift. Excellent communication skills. Working Relationships Internal: Business support team External: Salesforce team Education: Graduate / PG in Computer Science, IT, Data Science, or similar. Show more Show less

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