Assistant Manager - Customer Success

As an Assistant Manager - Customer Success based in Delhi / NCR, your main responsibility will be to establish and nurture strong relationships with our customers, ensuring their success in utilizing our software-as-a-service (SAAS) solutions. You will play a crucial role as the primary point of contact for assigned customers, working closely with them to comprehend their business requirements and guarantee they achieve their desired outcomes through our products. Collaboration with various teams within the organization will be essential to enhance customer satisfaction, retention, and expansion. Your key responsibilities in this role will include: - Cultivating robust relationships with customers, acting as their main contact person - Conducting onboarding and training sessions to facilitate successful customer onboarding and product education - Collaborating with the sales team to identify opportunities for upselling and cross-selling, thereby driving customer expansion - Regularly checking in with customers to ensure they are meeting their desired objectives and addressing any issues or concerns they may have - Working closely with the customer support team to ensure timely resolution of technical issues or product-related queries - Actively monitoring customer health and engagement to proactively identify and address any risks of churn - Providing feedback to the product team regarding customer needs and feature requests to guide product development - Maintaining accurate and updated customer information - Participating in customer-centric projects and initiatives as required The ideal candidate for this role should possess the following skills and experience: - At least 5 years of experience in customer success or account management - Strong interpersonal and communication abilities to establish rapport with customers and collaborate efficiently with internal teams - Capability to comprehend and explain technical concepts clearly and concisely - Demonstrated track record of enhancing customer satisfaction, retention, and expansion - Strong organizational skills and attention to detail - Ability to prioritize and manage multiple tasks in a dynamic work environment - Proficiency in Condition-based Monitoring of Rotating Equipment - Willingness to travel as needed Educational qualifications required: - Bachelor's degree in engineering - MBA from a Tier 1 college would be preferred Join us in this exciting opportunity to contribute to the success of our customers and drive growth within our organization.,