Assistant Manager - Customer Success

About Treebo

Treebo is India's most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 100+ cities, Treebo offers travelers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveler was forced to contend with poor quality and hygiene. We offer our customers a 100% Quality Guarantee involving a full refund of their booking amount in case their experience is not perfect. We are growing at a break-neck pace, having multiplied 3x year-on-year. We are committed to achieving cash breakeven within the next few months and building a long term, sustainable business.Treebo is a Great Places to WorkTM certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - Exhibit Owner Mindset, Have the humility and hunger to learn and help learn, amongst others. We strongly believe in offering our people - Treebs, as they are called - unmatched opportunities to learn and grow. If you're looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.

About The Role -

As an AM - Customer Success , you will play a fundamental role in achieving Treebo's ambitious customer acquisition and revenue growth objectives. You will be responsible for obtaining and maintaining long term Key Customers by comprehending their requirements. The ideal candidate is someone who can build and foster strong relationships with strategic customers. You will need to identify needs and requirements to promote our company's solutions. The goal is to contribute towards sustaining and growing our business to achieve the maximum Share of Wallet from all our customers.Candidate must be comfortable and fluent in both written and verbal communications through meetings/calls/emails, work closely with stakeholders and always be on the lookout for ways to increase Treebo's Share of wallet with customers.Key Responsibilities

• Manage Treebo's key corporate accounts.
• Develop relationships with clients and farm the existing accounts for more business opportunities.
• Build trust with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and help increase SOW and visibility of the brand.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Route qualified opportunities to relevant stakeholders for successful closure.
• Drive Central Initiatives through verbal/written communications to admins.
• Coordinate with internal stakeholders to ensure delivery of the highest standards of customer experience.
  

What are we looking for -

• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels
• Highly energetic Individuals who are always willing to stretch their boundaries at work
• Target driven folks who will not stop or settle for anything lesser than their assigned targets
• Proficient with corporate productivity and web presentation tools
• Good negotiation skills
• Strong listening and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• UG Degree in business administration or any other relevant field.