Assistant Manager - CRM

Job Description

Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve collections targets. Position/Designation : Assistant Manager - CRM Department : CRM Roles & Responsibilities: Achieve and consistently exceed monthly collections targets . Proactively follow up and recover outstanding payments from defaulters to minimize overdue amounts. Handle cancellation retention processes and encourage advance collections to reduce payment delays. Generate and dispatch demand notices and payment reminders to customers for timely collections. Prepare, analyze, and maintain weekly and monthly collection reports to track performance and identify gaps. Competencies Required: Advanced Communication Customer Orientation Relationship Building Interdepartmental Coordination