Assistant Manager – CRM

Experience: 8–10 years in CRM or post-sales operations within real estate

Role Overview

Execute and supervise day-to-day post-sales operations across collections, registration, banking coordination, and possession management. Support Head – CRM in driving KPIs and ensuring seamless coordination across teams.

Key Responsibilities

•⁠ ⁠Oversee timely issuance of demand letters, collection tracking, and follow-ups.

•⁠ ⁠Coordinate with banks for disbursements, loan documentation, and payment confirmations.

•⁠ ⁠Facilitate agreement and registration processes with legal and sales teams.

•⁠ ⁠Maintain updated customer data, payment schedules, and status reports.

•⁠ ⁠Plan and conduct possession handovers in coordination with project teams.

•⁠ ⁠Respond to customer queries professionally and ensure timely closure.

•⁠ ⁠Monitor aging reports, identify pending payments, and initiate recovery.

•⁠ ⁠Generate MIS reports for collections, registrations, and possessions.

•⁠ ⁠Guide CRM executives and support training initiatives.