Assistant Manager - Collections

Role Description:
We are seeking an Assistant Manager – Field Collections (Personal Loans) to strengthen our recovery operations in Odisha. The role involves managing and guiding a team of field collection executives, driving achievement of monthly recovery and resolution targets, and handling escalated personal loan cases through on-ground visits and negotiations. The ideal candidate should have strong leadership skills, extensive field experience, and a solid understanding of personal loan recovery strategies and local market dynamics.

Key Responsibilities:

• Manage and drive collections for Personal Loan portfolios across assigned Rajasthan territories.
• Lead and monitor a team of collection executives/field agents to achieve monthly recovery and resolution targets.
• Handle delinquent and overdue accounts, ensuring effective follow-ups and negotiations for payment recovery.
• Coordinate with legal, credit, and sales teams for settlement and escalation cases.
• Analyze portfolio performance, identify risk trends, and take preventive actions to reduce NPAs.
• Ensure compliance with company policies, RBI guidelines, and fair collection practices.
• Build and maintain relationships with local agencies, field partners, and customers to enhance collection efficiency.

Key Requirements:

• Graduate / Postgraduate in any discipline.
• 4–8 years of experience in retail or SME loan collections, preferably with NBFCs, Banks, or Fintechs.
• Strong knowledge of the Rajasthan market and local languages.
• Good communication, negotiation, and team management skills.
• Willingness to travel extensively within assigned territories.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹800,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Application Question(s):

• Your Current Location?
• Will you be willing to travel for collection or to handle escalation cases?
• Notice Period

Experience:

• Field Collections: 4 years (Preferred)

Work Location: In person