Assistant Manager - Client servicing

Family Health Plan (FHPL)

1 - 4 years

3 - 4 Lacs

Hyderabad Gurgaon/Gurugram Chennai

Posted:1 day ago| Platform:

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Skills Required

Client Management Relationship Management Client Retention insurance client management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Serve as the primary point of contact for clients regarding medical insurance claims and policy-related queries.
Assist clients with claim documentation, submission, and tracking.
Liaise with insurance companies, brokers, and hospitals for smooth processing of claims.
Provide guidance to clients on claim eligibility, coverage details, exclusions, and procedures.
Resolve client issues and escalate complex cases to relevant departments as needed.
Maintain updated records of all client interactions, claims, and documentation.
Conduct periodic reviews and follow-ups with clients to ensure satisfaction and timely resolution.
Educate clients on changes in policy terms, procedures, or regulatory updates.
Support new client onboarding by explaining service processes and setting expectations.
Collaborate with internal departments.

Preferred candidate profile

Min 4 years of experience in client servicing, preferably in the health or medical insurance sector.
Strong understanding of health insurance terms, claim processes, and TPA coordination.
Excellent communication and interpersonal skills.
Problem-solving mindset and ability to handle pressure.
Proficiency in MS Office.
Knowledge of IRDAI regulations is a plus.

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