Assistant Manager - BPO Recruitment

We Are Hiring: BPO Sourcing Assistant Manager CogentHubCX.AI (Bangalore & Gurgaon Location)

Are you passionate about talent sourcing, stakeholder management, and driving hiring success in the BPO/Contact Center industry? If yes, this role is a powerful opportunity to shape high-impact sourcing strategies for leading global clients.

About CogentHubCX.AI

CogentHubCX.AI is a global provider of cutting-edge customer experience offerings, purpose-built for the digital age. Reimagining CX with AI-powered offerings, led by people anchored in our values.

Role: BPO Sourcing Assistant Manager

Location:

Experience:

Type:

Key Responsibilities

• Lead and manage the sourcing team focused on high-volume

  BPO voice & non-voice recruitment

  .
• Develop robust sourcing strategies to meet aggressive hiring targets across multiple clients.
• Use job portals, social media, internal databases, and referral programs to create a steady pipeline of qualified candidates.
• Own end-to-end sourcing performance, including funnel management, TAT, offer-to-joining conversion, and quality-of-hire metrics.
• Collaborate closely with internal delivery teams and client stakeholders to understand hiring needs and align sourcing plans.
• Train, guide, and mentor junior sourcers to enhance productivity, sourcing depth, and workflow efficiency.
• Conduct regular performance reviews, track data metrics, and optimize sourcing processes using reports and analytics.
• Ensure compliance with recruitment standards, documentation, and client SLAs.

Skills & Competencies Required

• Strong expertise in

  BPO hiring

  , especially mass sourcing for customer support, chat, blended, and technical support roles.
• Proficiency in job boards, Boolean search, bulk sourcing methods, social hiring, and talent mapping.
• Experience leading a sourcing team with a focus on performance, quality, and productivity.
• Excellent communication, negotiation, and relationship-management skills.
• Good understanding of hiring metrics, dashboards, sourcing funnel, and SLA-driven recruitment.
• Ability to work in a fast-paced environment with sharp deadlines and large hiring volumes.

Share your resume at sumit.jana@cogenthubcx.ai