Posted:3 hours ago|
Platform:
Work from Office
Full Time
Process performance - Maintain and improve as per SLAs /KPIs over the month. Employee Satisfaction people development and morale. Maintain Attrition within target levels. Improvement in quality and productivity. Customer Satisfaction. Compliance to policies. Share updates with client/customer on a regular basis provide RCA and action plan anticipate customer issues and identify communicate proactively. Reporting and MIS. Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements. Project Management. Conduct interviews for new hire and assist in the hiring process. Team Management, Minimum of 1 year of Life & annuity Insurance experience
Graduate
Process performance - Maintain and improve as per SLAs /KPIs over the month. Employee Satisfaction people development and morale. Maintain Attrition within target levels. Improvement in quality and productivity. Customer Satisfaction .Compliance to policies. Share updates with client/customer on a regular basis provide RCA and action plan anticipate customer issues and identify communicate proactively. Reporting and MIS. Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements. Project Management. Conduct interviews for new hire and assist in the hiring process. Team Management, Minimum of 1 year of Life & annuity Insurance experience
EXL
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