Assistant Manager-Back Office-New Business

As a Process Performance Specialist, your role is crucial in maintaining and improving performance as per SLAs/KPIs on a monthly basis. Your focus will be on enhancing Employee Satisfaction, fostering people development, and boosting morale within the team. It is essential to keep Attrition levels within target ranges while striving for continuous improvement in quality and productivity. Your dedication to Customer Satisfaction and adherence to policies are key aspects of this role. Key Responsibilities: - Maintain and improve process performance as per SLAs/KPIs - Enhance Employee Satisfaction, develop people, and boost morale - Manage Attrition within target levels - Drive improvement in quality and productivity - Ensure high levels of Customer Satisfaction - Adhere to compliance policies - Share regular updates with clients/customers - Provide Root Cause Analysis (RCA) and action plans - Proactively anticipate and address customer issues - Prepare and deliver timely reporting and MIS - Be willing to work in rotating/flexible 24*7 shifts - Manage projects effectively - Conduct interviews for new hires and support the hiring process - Lead and manage the team effectively Qualifications Required: - Minimum of 1 year of experience in Life & Annuity Insurance - Strong background in process performance and project management - Excellent team management skills In this role, your dedication to meeting performance targets and ensuring employee and customer satisfaction will be instrumental in driving success. Your ability to adapt to flexible working hours and your expertise in insurance processes will contribute significantly to the team's overall performance and success.,