Assistant Manager-Back Office-New Business EXL Talent Acquisition Team

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Process Performance Specialist, your role is crucial in maintaining and improving performance as per SLAs/KPIs on a monthly basis. Your focus will be on enhancing Employee Satisfaction, fostering people development, and boosting morale within the team. It is essential to keep Attrition levels within target ranges while striving for continuous improvement in quality and productivity. Your dedication to Customer Satisfaction and adherence to policies are key aspects of this role. Key Responsibilities: - Maintain and improve process performance as per SLAs/KPIs - Enhance Employee Satisfaction, develop people, and boost morale - Manage Attrition within target levels - Drive improvement in q...

Posted 3 weeks ago

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Assistant Manager - Brand Marketing-Back Office-New Business EXL

1.0 - 5.0 years

0 Lacs

noida, all india

On-site

As a Process Performance Specialist, your role will be to maintain and improve processes in line with SLAs/KPIs on a monthly basis. Your focus will be on enhancing employee satisfaction, fostering people development, and boosting morale. It will also be crucial to keep attrition rates within target levels while striving for improvements in quality and productivity. Ensuring customer satisfaction and compliance with policies are key aspects of your responsibilities. Key Responsibilities: - Maintain and improve process performance as per SLAs/KPIs - Enhance employee satisfaction, promote people development, and boost morale - Keep attrition within target levels - Drive improvements in quality ...

Posted 4 weeks ago

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