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Assistant Manager, Auto Claims

Assistant Manager, Auto Claims

Genpact

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

team management coaching claims processing performance evaluation process improvement stakeholder management relationship building regulatory compliance communication skills problem solving process creation analytical skills ms office claims trends analysis policy adherence insurance claims best practices investigation skills

Work Mode

On-site

Job Type

Full Time

Job Description

As an Assistant Manager, Auto Claims at Genpact, your role involves managing and coaching a team of claims adjusters to ensure efficient processing of claims in compliance with policies and procedures. You will be responsible for setting goals, providing feedback, improving claims handling processes, and fostering strong relationships with stakeholders. - Managing and coaching a team of claims adjusters, setting goals, providing feedback, and conducting performance evaluations. - Ensuring timely and efficient processing of all claims while adhering to relevant policies and procedures. - Developing and implementing processes to enhance claims handling and improve customer satisfaction. - Monitoring claims trends, identifying areas for improvement, and coordinating with stakeholders to enhance claim handling effectiveness. - Providing regular updates to management on team performance, claims metrics, and trends. - Participating in departmental meetings and training sessions to stay informed about policy changes and new procedures. - Maintaining accuracy and attention to detail to handle claims ethically and in compliance with laws and regulations. - Building strong relationships with internal and external stakeholders, such as customers, brokers, and vendors. **Minimum Qualifications:** - Relevant experience in handling Auto MD in the US, Europe, India, or LatAm. - Experience leading adjudicating teams of Auto MD in the US, Europe, India, or LatAm. - College Diploma or equivalent work experience. - Fluency in spoken and written English. - Ability to problem solve, create, and update processes for operational efficiency and accuracy. - Strong written and oral communication skills. - Thorough understanding of insurance claims best practices. - Strong investigation and analytical skills. - Willingness to work alongside adjusters as needed. - Proficiency in MS Office (Word, Excel, PowerPoint). **Preferred Qualifications:** - Experience in handling fast track/low touch claims. - Insurance Designation(s). - Lean Six Sigma Certification(s). If you are a motivated individual with a passion for leading teams and improving operational efficiency, we encourage you to apply for the Assistant Manager, Auto Claims position at Genpact. Join us in shaping the future and creating value for our clients.,

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Assistant Manager, Auto Claims