Assistant It Manager

Title – Assistant Manager - IT

• Timings – Rotational Shift per business requirement

• Cab & Meals – Cab facility & one-time meal facility will be provided

• Location – Hyderabad and Noida

• Experience – 7+ years

Roles and Responsibilities

• Managing IT Infrastructure Operations of local site as well as remote site and providing support to Organization users

• Managing the team to ensure timely delivery of services

• Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for/by the users, analysis of the location data

• Active Directory (Hybrid, On-Prem, Cloud), ADFS, DHCP, DNS, CA, SSO, GPO management.

• Cisco, Sonic Wall & Untangle UTM/ Firewall / VPN / Router / Switch management

• Demonstrate ability to effectively communicate technical issues to clients whether internal or external

• Responsible to take improvement initiatives by proposing solution, SOP

• Should be able to implement & governance of IT policies and procedures

• Resolving queries/issues within the set TAT and act as Single Point of Contact for any escalation reported.

• Implementing &/or isolate long term solutions to recurring problems

• To act as performance manager to [x] staff for the next appraisal year and conduct regular meetings with staff to review progress

• Assist team members to understand strengths and areas for development on each assignment/Projects.

• Continuously develop industry/business/sector knowledge

• Share knowledge within and between teams so that others can succeed

• Identifying areas of improvement and working towards it

• On Cloud : Hosted VoIP PBX management

• On Premises VoIP PBX management.

• Cisco, Sonic Wall & Untangle UTM/ Firewall / VPN / Router / Switch management

• Interact with other departments and co-ordinate for activities involving cross department

• Managing & Taking care Internal/External IT audits & ISO Audits

Candidate's Profile

• Detail oriented, organized, and thorough

• 10+ years of experience

• Ability to work in a fast-paced environment

• Educational Qualification - Graduation/B.E / B.Tech / M.Tech / BCA / MSc / MCA in Technology with MCSE / MCSA / A+ / N+ CCNA /CCDA / CCSP /CCNP

• Friendly, positive, and pro-active attitude