Assistant Housekeeping Manager - Public Area

Four Seasons Travels

2 - 5 years

2 - 6 Lacs

Mumbai

Posted:8 months ago| Platform:

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Skills Required

Housekeeping Power house Hospitality SAN Payroll Quality standards housekeeping staff Customer complaints Laundry Valet Japanese

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.

Role and Responsibilities:

Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.
Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.
Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.
Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed.
Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees Responds swiftly and effectively in any hotel emergency or safety situation.
Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant.
Assists other departments as needed as part of a Crunch team.
Provides Crunch team assistance to departments throughout the hotel.

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