Assistant Housekeeping Manager - Public Area

Role Overview: As a Housekeeping Shift Manager at Four Seasons Hotel Mumbai, your role is crucial in maintaining the highest standards of cleanliness and quality in guest rooms and public areas. Your responsibilities include scheduling and coordinating housekeeping staff, interacting with guests, managing finances, ensuring safety and security, and collaborating with colleagues to provide exceptional guest experiences. Key Responsibilities: - Scheduling and Coordination: - Schedule housekeeping staff and coordinate daily assignments to meet productivity and quality standards. - Oversee the start of each shift and monitor daily assignments to support staff effectively. - Guest Interaction and Complaint Resolution: - Handle guest interactions with hospitality and professionalism. - Resolve customer complaints promptly and aim to accommodate special requests for guest satisfaction. - Financial Management: - Monitor and control labor expenses, guest supplies, cleaning supplies, and contract services to meet financial goals. - Participate in inventories and assist in preparing the annual budget. - Safety and Security: - Ensure the safety, security, satisfaction, and wellbeing of hotel guests and employees. - Respond swiftly and effectively in any hotel emergency or safety situation. - Collaboration and Assistance: - Work harmoniously with co-workers and supervisors for a productive work environment. - Assist other departments during heavy volume or staff absence to provide necessary support. Qualifications Required: - Previous experience in housekeeping or hospitality management. - Strong communication and interpersonal skills. - Ability to effectively manage a team and prioritize tasks. - Knowledge of financial management and budgeting. - Understanding of safety and security protocols in a hotel setting. Your dedication to maintaining cleanliness, ensuring guest satisfaction, and effective team management will contribute to creating exceptional guest experiences at Four Seasons Hotel Mumbai.,