Assistant Front Office Manager

As an Assistant Front Office Manager at this company, your role involves assisting the Front Office Manager in overseeing front office functions and supervising staff on a daily basis. This includes managing areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with managers and employees to ensure smooth check-in and check-out processes while maximizing guest and employee satisfaction and departmental financial performance. Your key responsibilities will include: - Using interpersonal and communication skills to lead, influence, and encourage team members - Supervising and managing employees, understanding their roles to be able to step in when needed - Ensuring employee recognition on all shifts - Establishing open and collaborative relationships with employees - Managing day-to-day operations to meet customer expectations - Developing goals and plans to prioritize work effectively - Handling complaints, disputes, and conflicts, and striving to improve service performance - Collaborating with the Front Office Manager to enhance departmental service - Providing exceptional customer service that goes above and beyond - Improving service by understanding guest needs and providing guidance and coaching - Implementing customer recognition programs and ensuring compliance with policies and procedures - Providing feedback to employees on service behaviors and handling guest problems effectively In addition to these responsibilities, you will be expected to: - Communicate effectively with supervisors, co-workers, and guests - Analyze information to solve problems and choose the best solutions - Keep executives and team members informed of relevant information - Participate in department meetings and act as the Front Office Manager when needed The company is committed to diversity and inclusion, welcoming all individuals and providing equal opportunities. They value the unique backgrounds of their associates and actively promote a culture of non-discrimination. The company aims to empower guests to enhance their well-being while traveling and seeks passionate associates to bring their wellness brand to life. If you are passionate, active, optimistic, and adventurous, you are the ideal candidate to contribute to the company's mission and become the best version of yourself.,