Assistant Front Office Manager

A hotel front desk assistant manager's job description includes supervising front desk staff, managing daily operations, and ensuring high guest satisfaction through excellent customer service. Key duties involve handling guest check-ins/check-outs, resolving complaints, training and scheduling staff, managing reservations, and assisting with administrative tasks. The role requires strong leadership, organizational, and communication skills to ensure smooth hotel operations and a positive guest experience. Core responsibilities

• Staff management: Train, mentor, and supervise front desk agents; create staff schedules; and monitor performance and attendance.
• Guest services: Ensure excellent customer service, handle guest complaints and special requests, and oversee check-in/check-out procedures.
• Operational oversight: Monitor daily front office operations, manage room reservations and availability, and ensure compliance with hotel policies.
• Administrative duties: Assist the Front Office Manager with administrative tasks, prepare reports, and manage front office supplies.
• Problem-solving: Resolve escalated guest issues and conflicts and act as a liaison with other hotel departments to coordinate guest needs.

Required skills and qualifications

• Excellent communication and interpersonal skills
• Strong leadership and organizational abilities
• Proficiency with computer software and hotel management systems
• Ability to handle stressful situations and multitask effectively
• Knowledge of hotel policies, procedures, and revenue management is often beneficial

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Itanagar, Arunachal Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Hotel management: 5 years (Required)

Language:

• English (Required)
• Hindi (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person