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Assistant F&B Manager

Assistant F&B Manager

Marriott

12 - 14 years

10 - 11 Lacs

Pune

Posted:5 days ago| Platform:

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Skills Required

Service management Business administration Hospitality Operations Manager guest satisfaction Quality audit Customer service Corporate accounting Continuous improvement Restaurant management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position responsible for assigned food and beverage/culinary operations.

Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Provides excellent customer service to all employees.

Responds quickly and proactively to employees concerns.

Uses coaching skills throughout the property.

Demonstrates self confidence, energy and enthusiasm.

Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

Provides excellent customer service.

Responds quickly and proactively to guests concerns.

Understands the brands service culture.

Sets service expectations for all guests internally and externally.

Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

Follows up to ensure complaints have been addressed to the guests satisfaction.

Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

Complies with all corporate accounting procedures.

Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Assistant F&B Manager