Assistant Cluster Manager

Job Title:

Role Summary

Cluster Operations Manager

Key Responsibilities

Operational Excellence

• Manage the

  end-to-end operations

  of 8–12 Chai Point retail stores in the cluster.
• Ensure

  smooth day-to-day operations

  including store opening/closing, cleanliness, and adherence to SOPs.
• Drive

  high standards of product quality, hygiene, and customer service

  across all stores.
• Conduct regular

  store audits

  and ensure timely closure of action points.

People & Performance Management

• Lead, coach, and motivate

  Store Managers and on-ground teams

  to deliver operational targets. Ensure adequate

  manpower planning, training, and productivity

  across all stores.
• Conduct regular

  reviews and performance discussions

  to drive engagement and accountability.

Sales & Revenue Growth

• Own and drive

  cluster-level sales, revenue, and profitability targets.

• Implement

  local marketing activities

  and drive store-level promotions to increase footfall.
• Analyze

  sales trends and customer feedback

  to identify opportunities for growth.

Inventory & Cost Control

• Monitor and manage

  inventory levels, wastage, and consumption

  at each store.
• Ensure adherence to

  cost control parameters

  and reduction in operational losses.
• Work closely with the supply chain to ensure

  timely availability of raw materials

  and packaging.

Customer Experience

• Ensure

  consistent and superior customer experience

  through regular feedback and service audits.
• Handle escalations and ensure timely resolution of customer concerns.
• Promote a

  customer-first culture

  across the team.

Data & Reporting

• Track and report

  daily store performance metrics

  (sales, footfall, conversion, shrinkage, etc.).
• Use data insights to drive operational improvements and decision-making.
• Present regular reports on

  cluster performance

  and improvement plans.

Qualifications

• Bachelor’s degree (preferably in

  Hospitality, Retail Management, or Business Administration

  ).

• 5–8 years

  of experience in

  retail / QSR / food & beverage

  operations, with multi-store management exposure.
• Proven ability to

  manage large teams and multiple outlets

  in a fast-paced environment.

Key Skills

• Retail operations management
• Team leadership & performance coaching
• Sales & profitability management
• Customer experience management
• Inventory control & cost optimization
• Data-driven decision making (Excel / MIS tools)