Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Job Objective

Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions.

Develop lead sources through prospecting, referrals, trace files, and cold calls.

Exceed personal sales goals monthly, quarterly, and annually through account development and maintenance.

Conduct site inspections with prospective and existing clients.

Develop and implement new sales strategies, tactics, and action plans for the account base.

Essential Job Tasks

Identify and pursue new business opportunities through research, networking, cold calling, and referrals.

Build a strong pipeline of potential clients and actively follow up to convert leads into confirmed sales.

Oversee the coordination of catering services for confirmed events, ensuring all details align with client expectations.

Monitor events as needed, ensuring high-quality service and resolving any issues that arise during execution.

Collaborate with operational departments (kitchen, logistics, and service staff) to ensure smooth event execution and client satisfaction.

Ensure adherence to all compliances at all times, including but not limited to statutory requirements, licensing, and procedural formalities.

Areas of Responsibility

Menu Planning and Development: Plan and develop innovative, cost-effective, and appealing menus that meet clients unique needs and preferences, dietary restrictions, and cultural requirements.

Relationship Building and Management: Foster strong relationships with suppliers, customers, and internal stakeholders to drive business growth, improve customer satisfaction, and ensure seamless event execution.

Customer Engagement and Contract Management: Meet with customers to discuss contract requirements, negotiate terms, and ensure mutual understanding of event expectations and deliverables, providing personalized solutions and tailored services.

Contract Administration: Administer contracts, ensuring compliance with terms, conditions, and regulatory requirements, while maintaining accurate records and documentation.

Communication and Coordination: Communicate and coordinate with internal stakeholders, including culinary, operations, and sales teams, to ensure seamless event execution and exceptional customer satisfaction, providing timely updates and progress reports.

Budgeting: Ensure individual budgets, as well as hotel-level budgets, are formulated, achieved, and exceeded.

Required Qualifications

A degree in hospitality management or any equivalent degree course

Work Experience

3-5 years of experience in hospitality industry.

Languages Needed in Position

English

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

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Assistant Catering Sales Manager