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Description
JOB PROFILE Position - Assistant Manager /Deputy Manager -Digital Assets Build Location - Noida Department - Digital Assets - Customer Services Offered Grade - M6 About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team. ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society For more Details visit our website- www.nivabupa.com Primary Role Description: - Leading digital projects Drive projects related to digital product requirements and changes, specifically focusing on emerging technologies such as Chatbot, VoiceBot, Agent assist, GenAI, Mobile Apps, Website and other digital systems Project Initiation and Planning: Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop detailed project plans, including timelines, resource allocation, and risk management strategies. Execution and Monitoring: Lead project teams to execute project plans effectively. Monitor project progress and performance, ensuring projects are delivered on time and within budget. Track project milestones and deliverables, providing regular status reports to stakeholders. Stakeholder Communication: Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders on an ongoing basis. Facilitate regular project status meetings and provide detailed reports on project progress. Quality Assurance: Ensure project deliverables meet quality standards and business requirements. Conduct project post-mortems and create recommendations for future improvements. Communication: Facilitate effective communication within project teams and with stakeholders. Provide regular updates on project status, risks, and issues. Risk and Issue Management: Identify project risks and issues, and develop mitigation plans. Monitor and address project risks and issues promptly. User Journey- Conduct in-depth reviews of user flows on digital platforms to identify areas for improvement and enhance self-service capabilities. Develop Business Requirements Documents (BRDs) and customer journey maps, then clearly communicate these to developers and IT teams. Analyze customer queries and complaints to identify product improvement opportunities. Leverage data analysis to pinpoint customer pain points and suggest actionable solutions. Qualifications Bachelor's degree in Business Administration, Information Technology, or a related field (preferred). Minimum of [3] years of experience. Strong Project management, analytical and problem-solving skills. Excellent communication and presentation skills. Experience with project management methodologies (e.g., Agile). Key Roles & Responsibilities Excellent communication and presentation skills. Education qualification should be a Graduate. Understanding of customer service processes, Like CRM & Excel. Key Requirements – Education & Certificates Graduate – (B Tech, BCA, BSC, BBA, BCA, Any) Post Graduation – MBA, PGDBM , BCA, M. Tech & Preferred but not mandatory Key Requirements - Experience & Skills Minimum 3 years of experience Show more Show less
