Area Technical Manager

Role Overview: You will be responsible for managing valuations, conducting technical audits, setting up standard processes, and monitoring technical evaluation in the location/branch. Key Responsibilities: - Ensure that the NPA's are maintained at minimum trigger levels and recommend appropriate legal actions for stress contracts. - Manage portfolio movement and control loss for the specific product in the assigned region, while keeping roll forward rates to higher buckets within defined parameters. - Analyze and maintain zero delinquency within required parameters/policies and systems. Publish MIS, review daily collections, pending cases, and expected delinquency. - Establish effective interdepartmental communication with operations, credit, and sales. Identify negative areas and profiles, develop systems meeting local requirements, and identify correct channel partners in line with the TATA Capital philosophy. - Ensure customer satisfaction through quick resolution of customer issues and complaints. Visit high-value/strategic customers. - Facilitate competition mapping and market trend analysis by collating information to suggest changes. - Ensure in-house officers/agencies in the location perform as per defined SLA, reducing costs incurred through vendors. - Manage productivity by setting productivity parameters for DMA/Agencies/collection executives. Monitor performance against set parameters and conduct daily reviews of collection managers and monthly reviews of collection officers. - Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation, and deployment strategies. - Ensure compliance with all Audit/NHB/IRB regulations, as well as company policies and procedures. Qualification: - Graduate - Masters/Post Graduate (Optional),