Area Service Manager

The Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvements, and support the implementation of new projects. Your key responsibilities include creating customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customers is less. You will be responsible for increasing After Sales Service and thereby increasing customer market share. Additionally, you will be accountable for workshop loading and achieving defined targets by the number of job orders and service volumes. In this role, it is crucial to identify individual customer needs and provide the service required to exceed their expectations. Ensuring customer satisfaction through the quality and timeliness of work done for customers is essential. You will also work towards maximizing customer loyalty and retention by providing constant care and attention to customers. Your responsibilities will also involve managing all service department employees, monitoring their performance, and organizing customer engagement events and service camps to increase service market share. Moreover, you will contribute to the development of a strategic business plan for spare parts, ensuring effective closing of customer complaints, and lead product quality reporting. To excel in this role, you should hold a Bachelor's degree in Automobile or Mechanical Engineering and have at least 5 years of experience in a similar role. Extensive service marketing experience, knowledge of dealer service/parts operations, and territory and dealer management experience are also required. You will be responsible for providing spare parts management support to the Channel Partners, supporting interaction with the factory team, and ensuring New Model Service Readiness through service training, initial parts kit planning and procurement, and tools & equipment setup for new models. Overall, your role as Area Manager - Service will be crucial in driving service performance, implementing service processes, and ensuring customer satisfaction and loyalty in the assigned territory.,