6 Service Performance Jobs

Order & Parts Planning Customer Requirement Analysis Invoicing, Collection & AR Management Warehousing, Logistics & Inventory, Dispatch Critical Part & Lubricant Management Compliance, Safety & Warehouse Audit Inventory Optimization & Analysis Required Candidate profile 2+ years of relevant experience in Commercial Vehicle industry Commercials understanding of Markets & CV business (P&L) Proficiency in MS Office Tool, Power BI, SAP Good Comms skills

Job Title: Service In-Charge Lifts / Elevators Location : CHENNAI & BANGALORE Job Summary: The Service In-Charge will oversee and manage day-to-day elevator/lift service operations, including preventive maintenance, breakdown resolution, customer service, and team management. This role requires strong technical knowledge, leadership skills, and the ability to ensure compliance with safety and quality standards while driving customer satisfaction. Key Responsibilities: • Plan, schedule, and monitor preventive maintenance across all sites. • Lead, guide, and supervise service engineers and technicians. • Attend major breakdowns and provide advanced troubleshooting support. • Coordinate with clients, building managers, and facility heads for service activities. • Track AMC (Annual Maintenance Contracts) renewals and support the sales team in customer retention. • Monitor spares usage, inventory levels, and ensure cost control. • Maintain detailed service reports, breakdown logs, and performance metrics. • Train and mentor service staff to improve technical and customer-handling skills. • Ensure compliance with safety protocols, statutory norms, and company policies. • Report service performance and challenges to management regularly. Qualifications & Skills: • Diploma/Degree in Electrical, Electronics, or Mechanical Engineering. • 34 years of experience in lift/elevator servicing, with at least 1–2 years in a supervisory role. • Strong troubleshooting and problem-solving skills. .(Specifically in Johnson / Kone / OTIS / Schindler makes) • Ability to lead a team, assign tasks, and monitor performance. • Excellent communication and customer-handling skills. (In English and Local language) • Proficiency in preparing reports and using service management software (if applicable). • Willingness to travel to multiple sites as required. Work Environment: • Field-based role with office coordination. • Requires site visits, including working at heights and confined spaces. • Safety training and protective equipment will be provided. Career Growth & Benefits: • Opportunity to move into Service Manager/Operations Head role. • Competitive salary + Allowances (Rs. 6 Lakhs to 8 Lakhs per Annum) • Continuous training on latest lift technologies and management practices

As the HUB Operations Manager for Express Distribution, your primary responsibility is to oversee the Inbound and Outbound processes to ensure the efficient and precise achievement of the company's performance goals. You will lead a team and collaborate with business partners to optimize costs and maximize capacity utilization. Key deliverables for this role include minimizing the cost of Feeder and express services, ensuring on-time departure and arrival of vehicles from distribution warehouses, and engaging with vehicle vendors to maintain smooth operations. You will be responsible for dispatching packages according to schedule, optimizing available resources such as manpower and warehouse space, and achieving service performance targets while reducing costs. Additionally, ensuring safety and security of the premises and all resources is crucial. To excel in this role, you must have a track record of managing teams and coordinating with business partners. Proficiency in the country's geography, roadways, and regulatory environment is essential, along with knowledge of various vehicle types and ISO processes. Effective communication skills are necessary for seamless coordination, and basic computer proficiency is required for data analysis and interpretation. You should be able to analyze data, identify improvement opportunities, and provide training to team members on standard operating procedures. In terms of behavioral competencies, you should possess good geographical and networking knowledge, strong interpersonal skills, and effective people management capabilities. Analytical and logical thinking skills are important, as well as resourcefulness in overcoming obstacles to achieve success in your role.,

The Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvements, and support the implementation of new projects. Your key responsibilities include creating customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customers is less. You will be responsible for increasing After Sales Service and thereby increasing customer market share. Additionally, you will be accountable for workshop loading and achieving defined targets by the number of job orders and service volumes. In this role, it is crucial to identify individual customer needs and provide the service required to exceed their expectations. Ensuring customer satisfaction through the quality and timeliness of work done for customers is essential. You will also work towards maximizing customer loyalty and retention by providing constant care and attention to customers. Your responsibilities will also involve managing all service department employees, monitoring their performance, and organizing customer engagement events and service camps to increase service market share. Moreover, you will contribute to the development of a strategic business plan for spare parts, ensuring effective closing of customer complaints, and lead product quality reporting. To excel in this role, you should hold a Bachelor's degree in Automobile or Mechanical Engineering and have at least 5 years of experience in a similar role. Extensive service marketing experience, knowledge of dealer service/parts operations, and territory and dealer management experience are also required. You will be responsible for providing spare parts management support to the Channel Partners, supporting interaction with the factory team, and ensuring New Model Service Readiness through service training, initial parts kit planning and procurement, and tools & equipment setup for new models. Overall, your role as Area Manager - Service will be crucial in driving service performance, implementing service processes, and ensuring customer satisfaction and loyalty in the assigned territory.,

Role & responsibilities DESCRIPTION______________________________________________ The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients. This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed promptly. Job Responsibilities Coordinating service delivery: This involves working closely with technical teams to ensure that service delivery is coordinated and efficient. The technical service coordinator is responsible for ensuring that services are delivered in a timely and effective manner. Managing customer relationships: The technical service coordinator is the primary point of contact for clients and is responsible for managing customer relationships. This involves responding to client queries and concerns and ensuring that all issues are resolved in a timely and satisfactory manner. Monitoring service performance: The technical service coordinator is responsible for monitoring service performance and ensuring that service levels meet the agreed-upon standards. This involves analyzing performance metrics, identifying areas for improvement, and implementing process improvements as needed. Reporting and documentation: The technical service coordinator is responsible for maintaining accurate records of service delivery, including service reports, incident reports, and other documentation. They must also provide regular reports to clients and management on service performance. Continuous improvement: The technical service coordinator is responsible for identifying areas for improvement in service delivery processes and making recommendations for process improvements. Analytical/ Decision Making Responsibilities Is accountable for work planning and is the default work planner. Can delegate the work planning role to a member of staff and thus delegates the authority to accept and/or reject work coming into the team on behalf of the team lead. The Technical Service Coordinator has access to team member qualifications and skills information, to assign work to the right team members. The Technical Service Coordinator and team leader agree on how to plan staff (who does what etc.) and on the fixed roles in the team e.g., standby, front office duty etc. The Technical Service Coordinator escalates to the team lead in case of doubt, issues, anticipated capacity problems, etc. All processes are executed in line with the current way of Operations and other factory design documents. The Technical Service Coordinator helps make work reproducible and ensure quality by initiating the writing and maintenance of work instructions and other documentation. The Technical Service Coordinator priorities for a Managed Operations team are: Priority 1 incidents and Urgent changes. Production work, incidents, standard changes, and other commitments already made (e.g., agreed on project-based work). Problems and changes and other plan-able work. New projects and transitions. Job Requirements Strong communication skills. Experience in infrastructure delivery services and infrastructure technologies. Able to work effectively with technical teams. Deep understanding of service delivery processes and performance metrics (SLAs, OLAs, KPIs, and other relevant metrics supporting delivery quality). Other Requirements English Business Fluent; Additional language is an asset. Support hours: US/ UK Time Zones Certification Requirements Any IT Tech Certification for the Infrastructure, Cloud and other related technologies would be a plus. ITIL v4 and ITIL V4 Practices. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive in Preferred candidate profile : Having exposure in Service operations / Customer operations in Enterprise IT infra Service delivery projects, excellent in IT service operations, ITIL processes, Service improvement , Process improvement and IT infrastructure projects, excellent communication.

Order & Parts Planning Customer Requirement Analysis Invoicing, Collection & AR Management Warehousing, Logistics & Inventory, Dispatch Critical Part & Lubricant Management Compliance, Safety & Warehouse Audit Inventory Optimization & Analysis Required Candidate profile 4+ years of relevant experience in Commercial Vehicle industry Commercials understanding of Markets & CV business (P&L) Proficiency in MS Office Tool, Power BI, SAP Good Comms skills