Area Service Manager

Youll be our: Area Vehicle Service Manager

You’ll be based at: Kolkata/Bhubaneswar

You’ll be aligned with: Manager Service Delivery

You’ll be joining our: Vehicle Service Delivery team

What you’ll do at Ather:

— You will be our key senior resource in the city, managing service

delivery, service operations, and demand generation under your

supervision.

— Ensure all business aspects are in place (workforce hiring and

training).

— Be responsible for the team that operates our flagship workshops in

the city, which is our main point for customer interaction. Delivering a

seamless and superior customer experience through the team at

workshops and ensuring the team is passionate and committed to

delivering the best experience to our customers is a key task of this

role.

— Drive service KPIs for the city.

— Manage the day-to-day service operations, ensuring the end-to-end

process and guiding and mentoring the team executing these

operations.

— Be responsible for ensuring payment collection from customers and

the delivery of the scooter with high satisfaction levels. You will

ensure that the projected volume plan is achieved.

— Monitor the warehouse operations in the city. This includes inventory

management and coordination with the central warehouse.

— Be administratively responsible for the management of the premises

of Ather in the city.

Here’s what we’re looking for:

— Experience in after-sales operations and strong team management

and collaboration skills.

— A customer-first attitude to understand customer needs and exceed

their expectations.

— A fair understanding of EV technology is a definite plus.