Area Operations Manager

• Set vision, direction, and culture for the operations team to manage individual and team performance goals effectively.
• Work to ensure the delivery of an outstanding customer experience, addressing escalated concerns when necessary.
• Evaluate and manage resources and processes to ensure successful project completion.
• Act as a liaison between strategy teams and the implementation team.
• Ensure individual branches focus on Safety, Quality, Customer Service, and Profitability.
• Must have the ability to multitask, manage multiple accounts, and establish priorities effectively.
• The Operations Manager role is a middle-management position within the operations team.
• Perform ad-hoc analysis and generate reports based on business needs.
• Provide individual coaching and feedback sessions, including weekly one-on-ones to enhance customer satisfaction.
• Possess knowledge of supervisory techniques to effectively manage, motivate, and train employees.
• Monitor real-time service levels and schedule adherence.
• Collect feedback proactively and be responsible for tweaking processes to make them more robust.
• Possess excellent customer service skills and maintain a consistent, high level of service.
• Demonstrate structured problem-solving skills, detail-oriented approach, and a customer-first attitude.
• Prior experience in process design and operations implementation (preferably in logistics/Supply Chain Management).
  

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