Area Manager

Job Description

Job Title: Area Manager Brand: My Coffee Co. Location: Gurugram Experience Required: 4-5 in the Food & Beverage / Hospitality industry Job Summary: The Area Manager will oversee the operations, team performance, customer satisfaction, and business development of multiple outlets within a designated region. You will play a pivotal role in ensuring brand standards, driving sales, maintaining operational excellence, and developing future leaders within the stores. Key Responsibilities: Outlet Operations Management: Monitor daily operations across multiple stores to ensure adherence to SOPs, hygiene, and safety standards. Conduct regular audits and surprise checks. Team Leadership & Training: Recruit, train, and mentor store managers and their teams. Build a performance-driven culture by setting clear KPIs and conducting regular reviews. Customer Experience: Ensure high levels of customer satisfaction by enforcing quality service standards. Handle escalated customer concerns promptly and professionally. Sales & Business Development: Drive revenue growth through strategic planning, local marketing initiatives, and customer engagement. Identify and recommend potential areas for new store openings. Inventory & Cost Control: Oversee stock levels, procurement planning, and wastage control. Analyze P&L statements to maintain profitability. Reporting & Coordination: Prepare regular performance reports for senior management. Liaise with central support teams like HR, Marketing, and Supply Chain for smooth functioning. Key Requirements: Proven experience as an Area Manager or similar role in F&B, QSR, or hospitality chains. Strong leadership, interpersonal, and communication skills. Ability to manage multiple locations and teams efficiently. Analytical mindset with familiarity in budgeting and performance metrics. Willingness to travel frequently. Bachelors degree in Hospitality, Business Administration, or related field. Perks & Benefits: Competitive Salary + Incentives Travel Allowance Annual Bonus Employee Discounts at all My Coffee Co. outlets Career growth opportunities within the brand Role & responsibilities Preferred candidate profile