8 - 13 years
8 - 12 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Oversee customer care agent team Manage and train Customer care agents Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis Interact with internal customers , responding to their questions and guiding them to the appropriate service On-board new employees and train them based on your expertise and skill set Performance tracking for customer care agents.
Data Collection & Analysis Report Generation Performance Tracking System Improvements Should have Strong Analytical Skill , understanding of database management system ,
Problem solving attitude & Attention to details.
Preference for Candidate with prior knowledge of SAP .
Front End User / on field users technical support for the MEM Systems , Mobile Applications. Users issue Diagnosis and problem resolution Users Training Familarity with IT Infrastructure Strong Team cordination Skills Collaboration with internal teams , IT , Vendors Should have Prior experience in App. Support & candidate with degree or diploma in computer application is preferred.
Varun Beverages Limited
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