Area Manager - JLG/Microfinance

As an Area Manager, you will be responsible for overseeing the operations of multiple locations or branches within a designated geographic region. Your primary objective will be to ensure that business objectives, sales targets, customer satisfaction, and operational efficiency are achieved across your assigned area. This role demands strong leadership qualities, exceptional problem-solving skills, and the ability to drive performance while upholding company standards. You will play a vital role in operational management by supervising daily activities across various locations to maintain consistency and efficiency. It will be your responsibility to implement and enforce company policies, procedures, and standards while closely monitoring key performance indicators (KPIs) and taking corrective actions when necessary. Driving sales and revenue growth will be a key aspect of your role. You will be required to develop and execute strategies to enhance sales and profitability, closely monitor sales performance to ensure targets are met or surpassed, and identify new business opportunities and market trends to maximize revenue potential. Team leadership and development will also be a crucial part of your responsibilities. You will be tasked with recruiting, training, and mentoring store or branch managers, conducting performance reviews, providing constructive feedback to enhance team effectiveness, and fostering a positive work environment to ensure high employee engagement. Additionally, delivering exceptional customer service and satisfaction will be paramount. You will be expected to maintain excellent customer service standards across all locations, address customer complaints efficiently, resolve issues promptly, and implement customer feedback initiatives to enhance service quality. To qualify for this role, you must have a graduation degree and a minimum of 8 years of experience in an NBFC MFI, having managed at least 10 branches in any district of Maharashtra in the last 5 years. You should possess the ability to develop business by exploring new areas within your district, own a vehicle (at least a TW), be willing to travel extensively, and effectively manage collections and JLG business in your respective districts. Moreover, strong communication skills are essential for this position, and proficiency in Marathi, Hindi, and English languages is preferred. A good understanding of MS Office applications, especially Excel, Word, and PowerPoint, is required, along with knowledge of LOS/LMS solutions to effectively fulfill the demands of the role.,