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Area Customer Care Manager

Area Customer Care Manager

Taggd

3 - 31 years

12 - 17 Lacs

Bhopal

Posted:1 month ago| Platform: Apna logo

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Skills Required

support service training development design collaboration data management inventory networks compliance reporting reports

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities & Key Deliverables Technical Support & Field Service Analyse technical complaints of vehicles in the field. Rectify vehicle defects and perform aggregate overhauls. Provide feedback on company and competitor products. Warranty & Service Process Implementation Manage internet-based warranty processes. Ensure service process implementation at channel partners. Develop secondary channels for service reach. Training & Development Conduct training sessions for service managers. Guide channel partners on manpower, facilities, and equipment optimisation. Customer & Strategic Support Design special service support programs for strategic customers in collaboration with channel partners. Conduct monthly visits to customers and update M Response data. Spare Parts Management Ensure timely execution of spare parts orders by channel partners to maintain sufficient inventory and meet sales targets. Develop secondary networks for spare parts sales. Manage spare parts inventory and ensure dealership service guarantee compliance. Workshop & Partner Performance Monitor workshop profitability for channel partners. Conduct monthly visits to Authorised Service Centres (ASCs) with the ASC coordinator to review performance. Organise monthly service camps. Reporting & MIS Prepare service-related MIS reports.

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Area Customer Care Manager