Area Collections Manager

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About PhonePe

• Leading digital payments platform in India with 600M+ users and 40M+ merchants.
• Expanding into financial services like Insurance, Lending, Wealth, and tech-enabled consumer businesses.
• Culture focuses on ownership, innovation, and fast execution.
  

Key Responsibilities

• Strategize and drive collections for the assigned regions portfolio.
• Ensure compliance with collection processes.
• Control roll rates and recover overdue payments from delinquent accounts.
• Drive higher resolution rates across delinquency buckets.
• Develop and implement collection strategies tailored to the nature of exposure and delay severity.
• Continuously improve collections processes for efficiency.
• Drive implementation of collections SOP and regulatory compliance controls.
• Monitor delinquent portfolios daily and devise location-level strategies for smooth operations.
  

Functional Competencies

• Business Acumen: Analyze and improve day-to-day collection processes.
• Analytical: Use data-driven insights to enhance process efficiency.
• Stakeholder Management: Communicate proactively and resolve disagreements maturely.
• Results Oriented: Deliver short-term and long-term business goals.
  

Candidate Profile

• MBA/Graduate or higher qualification.
• Minimum 5 years experience in collections.
• Experience in NBFCs, Banks, or Fintech is mandatory.
• Strong decision-making, ability to work under pressure, and excellent communication skills.
  

Benefits

• Medical, critical illness, accidental, and life insurance.
• Wellness programs and onsite medical center.
• Parental support programs (maternity, paternity, adoption, daycare).
• Relocation, travel, and transfer support.
• Retirement benefits including PF, gratuity, NPS.
• Higher education assistance, car lease, salary advance, etc.
  

Why Join PhonePe

• Work with one of Indias fastest-growing fintech leaders.
• Dynamic and inclusive work culture that values innovation and expression.
• Opportunity to impact millions of users with cutting-edge financial services.
  

Tagged As

• Fintech
• CBDC
• OpenBanking
• WealthTech
• SustainableFinance
• RegTech
• Embeddedfinance
• React
• React Native
• HTML
• Development
• Remote
• Non Tech
• Web3
• NFT
• Solidity
• Developer
• Marketing
• DeFi
• Internship