Area Collections Manager

SECTION II: ROLE SUMMARY

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Strategic/ Managerial Responsibilities

• Develops and implements strategic plans in line with the division’s objectives.
• Supports the development of the workforce plan for the division by providing inputs on own department’s workforce forecasts.
• Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement.
• Plans to ensure end goals are met and NCL is maintained/ achieved as per requirement.
• Ensures NPA’s of the region are kept at minimum trigger levels.
• Overlooks and manages complete overview of Agency Management
• Conducts personal visits to high value cases which could not be handled through normal collections channels
  

Core Responsibilities

• Constructively maximizes returns on each pool and focus on lower delivering cuts
• Works in close collaboration with Business and support team for speedy Redressal of all issues.
• The incumbent will be responsible to work closely with legal counsel, various levels of management on sensitive collection situations
• Gathers information about competitor policies and defining suitable collection policy& trigger mechanism for catering to target customer from a regional perspective.
  

People Management Or Self-Management Responsibilities

• Develops a continuous talent pipeline for key roles in the department and provides mentoring for high potential talent in the team.
• Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the department.
• Develops talent within the department by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
  

Risk And Internal Control Responsibilities

• Ensures vendors, in-house staff and processes in the region is compliant from Audit perspective as well as guidelines laid down as per company policy.
• Periodically review, identify and take necessary action steps to reduce risks associated with any internal/ external processes.
  

SECTION IV: KEY INTERACTIONS

Key Internal Interactions

Purpose of Interaction

• Legal Counsel for legally sensitive cases
  

• Various levels of management and teams within Banks
  

Key External Interactions

• Will work closely to identify potential agencies for empanelment
  

• Interact with credit bureaus and relevant stakeholders
  

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum Qualifications

• Bachelor’s degree in any field
• Master’s degree in Finance is preferred
  

Professional Certifications

• N/A