Area Collections Manager - Lending

Location -Mumbai, Bengaluru, Delhi, Kolkata, Pune, Hyderabad, Aurangabad, Gorakhpur, Chandigarh, Bhopal Job Responsibilities:- Managing the portfolio by strategizing and driving collections for the assigned region.- Driving the compliance to collection processes in the assigned region- Responsible for controlling the roll rates and recovery of overdue from the delinquent pool &controlling bucket wise delinquencies.- Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior clientexperience.- Develop and execute collection strategies consistent with the nature of exposure and gravity ofdelays in payment.- Identify, develop and continuously improve collections process to ensure overall efficiency- Develop in an in-depth understanding collections SOP and drive implementation- Accountable for designing and implementing Compliance &; Controls for collections unit in line with regulatory guidelines.- Daily monitoring and regular reviews of delinquent portfolio to make location level strategy forsmooth operations.Functional Competencies- Business AcumenAnalyse the effectiveness of the processes on a day-to-day basis and coursecorrect.- AnalyticalDrive specific process efficiency metrics and be accountable to drive data-drivendecision making.- Managing StakeholderManage disagreements maturely and align stakeholders. Communicateproactively and help bring clarity around deliverables and owners.- Results OrientedDeliver on short-term goals and long-term milestones set by business.Attributes we are looking for- Must be MBA/Graduate and above and have at least 5 years; experience in collections.- Experience in New age NBFCs or Banks or Fintech is mandatory.- Decision making, work under pressure, Effective communication, PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) 

 Insurance Benefits -  Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

 Wellness Program -  Employee Assistance Program, Onsite Medical Center, Emergency Support System

 Parental Support -  Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

 Mobility Benefits -  Relocation benefits, Transfer Support Policy, Travel Policy

 Retirement Benefits -  Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

 Other Benefits -  Higher Education Assistance, Car Lease, Salary Advance Policy

 Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. 
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