AR Caller | International Voice Process | Customer support associate |

Dear,

RND Softech Pvt Ltd!!

Roles and Responsibilities:

• Receives payment and ensures proper posting to appropriate customers accounts

Locates and monitors overdue accounts using the billing system

• Records information about financial status of customers and the status of collections efforts
• Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
• Arranges for debt repayment or establishes a repayment schedule based on the customers financial situation
• Negotiates credit extension when necessary
• Records/updates patient personal accounts where necessary with contact information
• Completes a Skip Trace on customers that are not responding to collection efforts Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
• Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
• Complies with applicable laws and regulations; including but not limited to HIPAA
• Performs diligence in securing all company information, including but not limited to

  Communication Skillsets:

  • Active listening skills to determine the best course of action to collect on patients accounts • Strong verbal and written communication skills • Effective communication with location employees, patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner • Ability to persuade and negotiate a resolution to patients account balance

  Additional Skillsets :

  • Conflict resolution and negotiation • Medical terminology preferred • Knowledge of medical billing practices preferred • Knowledge of billing reimbursement preferred • Knowledge of insurance policies and requirements preferred

Thanks and Regards

Aishwarya Ravi

HR Executive Recruitment

RND SOFTECH PRIVATE LIMITED

274/4 Anna Private Industrial Estate,

Villankuruchi Road,

Coimbatore-641035

Cell No : 9344401337

E-mail : aishwariyar@rndsoftech.com