AR Caller | International Voice Process | Customer support associate |

2 - 7 years

4 - 6 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear,

RND Softech Pvt Ltd!!

Roles and Responsibilities:

  • Receives payment and ensures proper posting to appropriate customers accounts

Locates and monitors overdue accounts using the billing system

  • Records information about financial status of customers and the status of collections efforts
  • Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
  • Arranges for debt repayment or establishes a repayment schedule based on the customers financial situation
  • Negotiates credit extension when necessary
  • Records/updates patient personal accounts where necessary with contact information
  • Completes a Skip Trace on customers that are not responding to collection efforts Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
  • Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
  • Complies with applicable laws and regulations; including but not limited to HIPAA
  • Performs diligence in securing all company information, including but not limited to

    Communication Skillsets:

    • Active listening skills to determine the best course of action to collect on patients accounts • Strong verbal and written communication skills • Effective communication with location employees, patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner • Ability to persuade and negotiate a resolution to patients account balance

    Additional Skillsets :

    • Conflict resolution and negotiation • Medical terminology preferred • Knowledge of medical billing practices preferred • Knowledge of billing reimbursement preferred • Knowledge of insurance policies and requirements preferred

Thanks and Regards

Aishwarya Ravi

HR Executive Recruitment

RND SOFTECH PRIVATE LIMITED

274/4 Anna Private Industrial Estate,

Villankuruchi Road,

Coimbatore-641035

Cell No : 9344401337

E-mail : aishwariyar@rndsoftech.com

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RND Softech

Software Development

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