AR caller

Job Title: Medical Biller - Accounts Receivable (AR)

Company: 5Tek Medical India Private Limited

Location: Mohali, Punjab (On-site)

Shift: Night Shift (US Hours)

Experience Level: 2+ years (preferred)

We are looking for an experienced and proactive Medical Biller - AR with expertise in physician billing to join our dynamic team. The role is integral to ensuring accurate billing processes, timely claim follow-ups, and optimizing revenue cycle management.

Roles and Responsibilities:

• Accurately review and resubmit medical claims to insurance companies.
• Address claim denials and rejections promptly to ensure maximum revenue collection.
• Proactively follow up on outstanding claims with payers and patients to expedite resolutions.
• Investigate and resolve discrepancies or denials to maintain a smooth billing cycle.
• Answer billing-related queries via phone and messaging platforms (e.g., Klara) with professionalism and empathy.
• Assist patients in understanding their bills, resolving issues, and managing payment plans.
• Verify and update demographic, guarantor, and insurance information to ensure accurate billing.
• Maintain meticulous records and documentation for audit and compliance purposes.
• Adhere to HIPAA guidelines and payer-specific billing requirements.
• Collaborate with team members to report on claim statuses, billing trends, and resolutions.

Required Qualifications and Skills:

· Minimum of 2 years' experience in medical billing, AR follow-up, and patient communication in the US healthcare system.

· Proficiency in medical billing software (Athena Health Net experience preferred).

· Strong knowledge of insurance guidelines, CPT/ICD-10 codes, and medical terminology.

· Ability and willingness to consistently work the Night Shift (US Hours).

· Excellent verbal and written communication skills in English, with the ability to understand and respond to US accents.

· Empathy and professionalism in handling sensitive patient interactions.

· Familiarity with insurance policies specific to Maryland and Virginia (preferred).

· Strong analytical and problem-solving abilities.

· Knowledge of MS Office (Excel, Word)

Education:

· Graduate in any discipline (Required).

· Certification in Medical Billing or related healthcare training (Preferred).

Why Join Us?

· Opportunity to work with a US-based healthcare company.

· Exposure to advanced medical billing systems and processes.

How to Apply:

hr@5tekmedical.com

Let’s shape the future of healthcare management together!

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