Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : BAchelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing Service Desk Voice Support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide Service Desk Voice Support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Utilize exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in technology and product knowledge to provide the best possible support to clients. Professional & Technical Skills: Must To Have Skills:Experience in Service Desk Voice Support. Good To Have Skills:Knowledge of ITIL framework. Strong understanding of various operating systems and software applications. Experience in troubleshooting and problem-solving. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Voice Support. This position is based at our Bengaluru office. Qualification BAchelor Degree