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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture in India

2 years

0 Lacs

Chennai Tamil Nadu India

Posted:19 hours ago| Platform:

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Skills Required

support interface communication design configuration database management servicenow service development learning troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : ServiceNow Configuration Management Database (CMDB) Minimum 2 Year(s) Of Experience Is Required Educational Qualification : Graduate with 15 years of education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring a high level of service quality and client satisfaction. Your role will require you to interpret client issues accurately and design effective resolutions based on your comprehensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Engage in continuous learning to enhance product knowledge and service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management. - Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB). - Strong understanding of IT service management processes. - Experience in troubleshooting and resolving application issues. - Familiarity with database management and configuration practices. Additional Information: - The candidate should have minimum 2 years of experience in Configuration Database & CI Management. - This position is based at our Chennai office. - A Graduate with 15 years of education is required. Graduate with 15 years of education Show more Show less

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Accenture in India

www.accenture.com

Business Consulting and Services

Dublin 2 San Francisco

10001 Employees

4290 Jobs

Key People

Bhupender Singh

Managing Director
Manish Sharma

Country Managing Director
Rashmi Bansal

Senior Executive Partner

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