Application Tech Support Practitioner

Job Description

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :Bachelors degree Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Act as the ongoing interface between the client and the system or application Dedicate to quality and use exceptional communication skills to keep our world-class systems running Accurately define client issues Interpret and design resolutions based on deep product knowledge Provide service desk voice support Troubleshoot and resolve technical issues reported by clients Document and track all client interactions and resolutions Collaborate with cross-functional teams to resolve complex technical issues Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong understanding of IT service management principles and practices Excellent problem-solving and analytical skills Ability to effectively communicate technical information to non-technical clients Experience in troubleshooting and resolving technical issues Knowledge of incident management and ticketing systems Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree