Application Tech Support Practitioner

 About The Role  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Quality Management, Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of quality management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative work environment. Professional & Technical
Skills:

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Must To Have Skills:

Proficiency in Service Desk Quality Management, Service Desk Voice Support, Service Desk Management.- Strong understanding of incident management and problem resolution processes.- Experience with customer relationship management tools and ticketing systems.- Ability to analyze service desk metrics and implement improvements.- Familiarity with ITIL framework and best practices in service management.
Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Quality Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education