Application Tech Support Practitioner

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Network Infrastructures

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and crafting effective solutions based on your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence. Professional Attributes: A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision C: Ensures that cases raised to the queue are treated with priority and handled within the specified SLA metrics. Roles & Responsibilities: A: Should have 4 to 6 years of experience in managing/configuring, Cisco ISE (TACACS/RADIUS), ARUBA ClearPass, ForeScout. Experience and Hands-on experience in NAC based solution, B: Expert knowledge in Security Identity Services Engine & Access Management (ISE/IAM) infrastructure and ForeScout Tools. C: Knowledge of Incident, Problem, change management process in enterprise environment. D: Knowledge and Hands-on experience on 802.1x authentication, MAB based authentication, Cisco ISE policy management , code patching, code upgrade, Integration with External Identity Appliance , Vendor support( working with TAC to get vendor support ) , Infrastructure knowledge , Certificate management/CSR renewal. E: Proficient at troubleshooting L2/L3 issues for LAN, WAN. F: Support and resolve PCI compliance regulations as related to the Client&aposs global network G : Should be open to work in 24/7 shifts. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for team members to enhance their understanding of system functionalities. - Develop and maintain comprehensive documentation of client interactions and resolutions to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network monitoring tools and techniques. - Ability to implement and manage network security measures. Additional Information: - The candidate should have minimum 4 to 6 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full time education is required.