Application Support Specialist

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

7.5

Educational Qualification :

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Ensure timely resolution of application issues and incidents.

- Perform root cause analysis and implement preventive measures.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

- Conduct regular system audits to identify and address any performance bottlenecks.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in SAP BRIM Convergent Invoicing CI.

- Strong understanding of software development life cycle (SDLC) and ITIL processes.

- Experience in application support and troubleshooting.

- Knowledge of database management systems and SQL queries.

- Good To Have Skills: Experience with SAP BRIM Convergent Invoicing CI configuration and customization.

- Familiarity with incident management tools such as ServiceNow or JIRA.