Application Support - Senior Engineer L2

Clover Infotech

5 - 7 years

3 - 7 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

sql plsql linux api middleware technical troubleshooting dns networking network administration root cause analysis system administration technical support active directory application support microsoft windows desktop support troubleshooting dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The Senior Engineer L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 247 environment.

Key Responsibilities:

Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
Implement patches, bug fixes, and minor enhancements in coordination with development teams.
Monitor system performance and address potential issues proactively.
Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
Provide on-call support as part of 247 shift rotations.

Qualifications:

5-7 years of experience in application support or similar roles.
Proven expertise in Linux, PL/SQL, Middleware, and APIs.
Extensive experience in the Banking and Financial Services sector, with a focus on Channels Retail Net Banking and Mobile Banking.

Skills:

Excellent oral and written communication skills.
Strong analytical and problem-solving abilities.
Effective team collaboration and technical troubleshooting expertise.

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